Citizens’ house offers free IT- and digital services support thursdays 12 pm to 2 pm and fridays 8am to 11am. You can get help and guidance on smartphones, tablets and computers. IT-support also offers help on other times when on site and not otherwise occupied. You can also get help and guidance at Citizens’ houses internet cafe on computers, smartphones and tablets.
Before arriving at IT-support, make sure you have all the necessary cables and other peripherals for your device, as well as all the necessary passwords for the services you seek help in.
Any disruptions to the service can be seen in the events calendar here.
Issues that we can’t handle include:
-
Banking, you can get advice how to get and install mobile banking software on your device but beyond that you have to refer to your bank.
-
Repairing defective or broken devices, for example broken laptop keyboards or broken screens on smartphones.
-
Smartphone factory resets if the device belongs to someone other than the individual, unless the previous owner is present and has the necessary identifying information for the device.
-
Windows operating system upgrades
Contact information:
Niko Papagrigoriou
IT-support
050 543 0855
firstname.lastname@pksotu.fi
IT-support for associations
Social- and health associations can request IT-support and guidance. You can read more at North-Karelia social security association’s website.
Contact information:
Ville-Matti Nikkonen
IT-specialist
Rantakatu 23 A, 2nd floor, 80100 Joensuu
Phone: 050 378 8527
E-mail: firstname.lastname@pksotu.fi
